Step 1:

Calling the Customer helpline number 1860-500-8888 or

Visit Insta Assist on our Website at https://rules.nivabupa.com/customer-service/ or

Senior citizens may write to us at seniorcitizensupport@nivabupa.com for priority assistance.

Customer may also visit us at any of our Branch office/Branch GRO

Write to us at:
Customer Services Unit
Niva Bupa Health Insurance Company Limited
(formerly known as Max Bupa Health Insurance Company Limited)
Logix Infotec Park, D-5, 2nd Floor,Sector-59,Noida Pin Code - 201301.
Near Noida Sector 59 Metro Station

Step 2:

If your issue is not resolved in Step 1 and you wish to make a further suggestion or complaint, you can reach out to us at https://rules.nivabupa.com/customer-service/?page=grievance

Step 3:

For any reason, if you still feel that we have not been able to resolve the issue even in Step 2 and you wish to escalate the issue again, you can reach out to our Grievance Redressal Officer (GRO) at https://rules.nivabupa.com/customer-service/?page=grievance

Step 4:

In case you are not satisfied with the resolution from above escalation authority, you can contact the Insurance Ombudsman. The detailed addresses of all the Insurance Ombudsman are mentioned in the policy document and you can also find it by clicking here.